Privacy Policy

Your privacy matters to us. This policy explains how Unpile collects, uses, and protects your information.

Last Updated: February 22, 2026
Effective Date: February 2, 2026

1. Information We Collect

Unpile collects information to provide and improve our inventory management services. Here is what we collect and why:

Data Category	Purpose	Shared With
Camera Access	Scan items for listing using your device camera	Google Gemini (for image analysis)
Photo Library	Import existing photos of items to catalog	Google Gemini (for image analysis)
Account Information	Authentication, user profile, app settings	Supabase (secure storage)
Purchase History	Subscription management and billing	RevenueCat (subscription processing)
Inventory Data	Core app functionality - storing your listings	Supabase (secure storage)
Usage Analytics	Understand feature usage to improve the app	PostHog (anonymous analytics)
Crash Reports	Identify and fix bugs	Sentry (error monitoring)
Keyboard Input	Custom keyboard extension for quick data entry	None - processed locally on your device only

1.1 Information You Provide

• Account registration: Email address, password (encrypted), display name
• Inventory items: Photos, titles, descriptions, prices, categories, conditions, and other listing details
• Profile information: Optional profile photo, preferences, and settings

1.2 Information Collected Automatically

• Device information: Device type, operating system version, app version
• Usage data: Features used, app interactions (for improving the service)
• Crash reports: Technical data to fix bugs and improve stability

1.3 Information We Do NOT Collect

• Location data (GPS coordinates)
• Contacts or address book
• Browsing history outside the app
• Health or fitness data
• Financial account information (handled securely by payment processors)

2. Third-Party Services

Unpile uses trusted third-party services to provide functionality. Each service has its own privacy policy governing how they handle data:

3. How We Use Your Information

We use your information solely to:

• Provide our services: Store and manage your inventory, process subscriptions
• Improve the app: Analyze usage patterns to enhance features and fix bugs
• Communicate with you: Send service-related notifications and respond to support requests
• Ensure security: Protect against fraud, unauthorized access, and abuse

We do NOT:

• Sell your personal information to third parties
• Use your data for targeted advertising
• Share your inventory data with other users without your consent
• Access your photos for any purpose other than the AI analysis you request

4. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: All data is encrypted in transit (TLS/SSL) and at rest
• Authentication: Secure password hashing and optional two-factor authentication
• Access controls: Strict internal access policies and audit logs
• Infrastructure: Hosted on SOC 2 compliant cloud providers

5. Data Retention

• Active accounts: Data is retained as long as your account is active
• Deleted accounts: All personal data is permanently deleted within 30 days of account deletion
• Backup retention: Encrypted backups may persist for up to 90 days for disaster recovery, then are permanently deleted

6. Your Rights and Choices

6.1 Access Your Data

You can view all your data directly within the Unpile app at any time. Your inventory, profile information, and settings are always accessible to you.

6.2 Delete Your Data

6.3 Data Portability

You can export your inventory data from within the app. Contact us at thomasmulugeta88@gmail.com if you need assistance with data export.

6.4 Opt-Out Options

• Marketing emails: Unsubscribe link in every email (note: we send minimal marketing)
• Push notifications: Manage in your device settings
• Analytics: Usage analytics are anonymous and do not use advertising identifiers. To request removal of your analytics data, contact us at thomasmulugeta88@gmail.com

7. Regional Privacy Rights

7.1 European Union (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation:

• Right to access: Request a copy of your personal data
• Right to rectification: Correct inaccurate personal data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a portable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at thomasmulugeta88@gmail.com. We will respond within 30 days.

Legal basis for processing: We process your data based on: (a) your consent, (b) contractual necessity to provide our services, and (c) legitimate interests in improving our app and preventing fraud.

7.2 California (CCPA/CPRA)

California residents have specific rights under the California Consumer Privacy Act and California Privacy Rights Act:

• Right to know: What personal information we collect and how it is used
• Right to delete: Request deletion of your personal information
• Right to opt-out: Opt out of the sale of personal information (note: we do not sell your data)
• Right to non-discrimination: Equal service regardless of exercising privacy rights
• Right to correct: Correct inaccurate personal information
• Right to limit use: Limit use of sensitive personal information

To submit a request, email thomasmulugeta88@gmail.com with the subject "CCPA Request". We will verify your identity and respond within 45 days.

Do Not Sell My Personal Information: Unpile does not sell personal information to third parties.

7.3 Children's Privacy (COPPA)

Unpile is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at thomasmulugeta88@gmail.com and we will promptly delete such information.

8. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence, including the United States. These countries may have different data protection laws. We ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant authorities, to protect your data during such transfers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you through the app or via email for material changes
• Give you the opportunity to review changes before they take effect

Continued use of Unpile after changes constitutes acceptance of the updated policy.

10. Contact Us

For EU residents, you also have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.